We’ve switched app providers to offer a more seamless experience – something we consistently strive for here at Provenance. We want your rewards to be effortlessly enjoyable. That’s why we’ve teamed up with experts who already manage many of our systems, ensuring a smoother experience for you.
We’ve revamped our rewards system. Farewell to the Provenance Passport. Now, earn points every visit: £1 spent on food earns 1 point, and £2 spent on accommodation earns 1 point.
Yes, please download the new app to start earning your points. Uninstall the old one as we are unable to use this one going forward. Apple users, get it on the App Store; Android users, find it on the Google Play Store.
Absolutely! Our improved app lets you earn points every stay, as well as when dining and drinking with us. Get 1 point for every £2 spent on accommodation. Please note that when staying with us, all food and beverage points must be redeemed at the time of dining from our restaurant team – we are unable to add points at the end of your stay for any dining. Kindly note that this excludes West Acre Lodge.
You’re in control! Previously, you could only use one reward at a time. Now you can decide. Use your £10 rewards towards food, drink, or stays, or keep collecting points for bigger rewards.
Of course. Physical cards will be available at each site, allowing you to earn points when dining, drinking, and staying with us. We will have physical cards available at each site so you can collect points when dining, drinking, and staying with us. Please ask one of our wonderful team members. You will need to register your card before you can redeem any points earned, which can be done by clicking here.
Yes, you can earn points on the food, drink, and accommodation parts of the bookings for special events.
Yes, points can be split between groups, but please inform your server before making the payment. We won’t be able to split points once the payment has been processed.
Our app seamlessly integrates with our systems, automatically adding points when you book a table for food and drink in our restaurants using the same email address registered with your app. Plus, find your nearest Provenance Collection venue, browse menus, events, and promotions – all in one place. Stay tuned for more exciting features coming soon!
Points and rewards expire 24 months after date earned.
No, there is no limit to how many points you can accumulate. Rewards are entirely based on your spending and visits.
If you encounter any issues with the app or have questions about your rewards, please don’t hesitate to reach out to us at Rewards@Provenanceinns.com. Our dedicated team is here to assist you and ensure that you have a seamless experience with our app and rewards program.
Points and rewards are associated with your email address, therefore if you make a table reservation using the same email linked to your app registration, points will be added automatically.
Your points won’t be added immediately after dining or staying. Instead, they are updated once a day, at midnight. Therefore, you’ll see updates to your points the following day.